Tredz Bikes in Llansamlet, Wales Open now

Reviews about Tredz Bikes

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  2018-03-05, by Rhys Williams
  Completely inflexible customer service. Wife went to view a bike Tuesday, confirmed it was in stock, but ummed and arred about getting it. In the evening, decided to get it so ordered it on website (needed it by Friday) website said 1-2 days, great. I had email to say it would be delivered Friday. I phoned up to see if I could pick it up instead, that's when the fun started.... First person was very nice, said it should be fine, but said he'd phone back within 5 mins to confirm. He phoned back, said actually due to Bank holiday I couldn't get it till Tuesday, but as store had stock anyway, just phone them up and they'll let me pick it up. Phoned store "I've been working here 4 years, they shouldn't have told you that, we can't possibly do that". Phoned warehouse again, they confirmed Tuesday was the earliest... Then had to run to meeting, so started online chat with them..... Just got more unbelievable. "Can't possibly get bike the 17 mins drive to store before Tuesday" "you can't possibly pick it up from Fforestfach" "it's not possible to use the stores stock of exactly the same bike, because it's a different stock system". Gave the chat a negative rating, with a comment specifically saying "it's not xxxxx's fault, however...." And person messaged me back informing me that this negative rating will reflect on him, like it was my fault. Later in the day started another chat to cancel order (as I said, needed it by Friday) and was given the same story again and how I needed to take into account the bank holiday (even though the store is open Friday, Saturday and Monday) despite the website telling me 1-2 days when I ordered. I then had a phonecall from original person I spoke to saying he'd just received order cancellation notice, and how he was surprised the store wouldn't just let me pick up bike from there... Shocking customer service, shocking inflexibility from a smaller company. I'll stick to Amazon / decathlon in the future, they may be massive multinationals, but go above and beyond in terms of customer service, rather than making me feel like an inconvenience who just couldn't possibly understand their backend systems (like that's any of my concern). Real shame, have used Tredz a lot in the past, have 3 young kids so buy new bikes surprisingly regularly, me and my wife just getting into cycling, would have loved to support a local business in the future, but not a chance now.